Our Policies
Transparent guidelines for shipping, privacy, and returns to ensure your satisfaction
Transparent guidelines for shipping, privacy, and returns to ensure your satisfaction
We strive to process and ship all orders within 1-2 business days of order confirmation. Delivery times vary based on your location:
We offer several shipping options to meet your needs:
Free pickup at any of our branches. Available within 24 hours for in-stock items.
Economical ground shipping. Delivery times vary by location.
Priority shipping for urgent orders. Delivery within 24-48 hours in most areas.
We currently ship to select countries in the SADC region. International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the recipient.
Once your order ships, you will receive a confirmation email with tracking information. You can track your order status through our website or the carrier's tracking system.
Some items may have shipping restrictions due to size, weight, or hazardous materials. These restrictions will be noted on the product page.
Note: Delivery times are estimates and not guaranteed. External factors like weather, customs delays, or carrier issues may impact delivery times.
For questions about our shipping policy, please contact our customer service team at salesfleetpride@gmail.com or call +263 784511468.
Last Updated: June 5, 2025
FleetPride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
We may collect the following types of information:
We use the information we collect for various purposes:
To process and fulfill your orders, send order confirmations, and provide customer support.
To create and manage your account, verify your identity, and personalize your experience.
To analyze site usage and improve our products, services, and website functionality.
To send promotional emails (with your consent), respond to inquiries, and provide updates.
We do not sell your personal information. We may share information with:
We implement appropriate security measures to protect your personal information:
Depending on your location, you may have certain rights regarding your personal information:
Request access to or correction of your personal information.
Request deletion of your personal information, subject to legal requirements.
Opt-out of marketing communications at any time.
Request a copy of your data in a machine-readable format.
We use cookies and similar technologies to:
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: salesfleetpride@gmail.com
Phone: +263 784511468
We want you to be completely satisfied with your purchase. If you're not satisfied, we'll do our best to make it right.
To be eligible for a return, your item must be:
Non-Returnable Items: Certain items cannot be returned for hygiene or safety reasons, including opened fluids (oil, coolant), electrical components with removed seals, and special order items.
To initiate a return:
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). Original shipping fees are non-refundable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
We gladly exchange items for a different size or color if available. To request an exchange:
If you receive a defective or damaged item, please contact us immediately at salesfleetpride@gmail.com or call +263 784511468. We will arrange for a replacement or refund and cover return shipping costs.
Warranty Claims: Many of our products come with manufacturer warranties. Please contact us for assistance with warranty claims.
You may return online purchases to any of our physical locations for faster processing. Please bring your order confirmation email and the item in its original condition.
International customers are responsible for all return shipping costs and any applicable customs fees. We recommend contacting us before returning an international order.
For questions about our return policy or to initiate a return, please contact our customer service team:
Email: salesfleetpride@gmail.com
Phone: +263 784511468
Hours: Monday-Friday, 8AM-5PM