Returns Policy
Hassle-free returns for your peace of mind
Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy to ensure your peace of mind.
30-Day Return Window
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How to Return an Item
Contact Us
Call or email our customer service team to initiate your return request
Get Authorization
Receive a return authorization number and shipping instructions
Package Item
Securely package the item in its original packaging if possible
Ship Back
Send the item to us using the provided shipping label
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Original packaging must be intact
- All tags and labels must be attached
- Return must be initiated within 30 days of delivery
- Proof of purchase (order number or receipt) required
Non-Returnable Items
The Following Items Cannot Be Returned
- Custom or special-order parts
- Electrical components that have been installed
- Fluids and lubricants (once opened)
- Items marked as "Final Sale" or "Clearance"
- Hydraulic components
Refunds
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
- Full refund for items in original condition
- Partial refund for items with minor damage or missing packaging
- Shipping costs are non-refundable unless the return is due to our error
Exchanges
If you'd like to exchange an item for a different size, color, or model, we're happy to help. Exchange requests must also be made within 30 days of delivery.
If the new item costs more than the original, you'll need to pay the difference. If it costs less, we'll refund the difference.
Need Help?
If you have any questions about our return policy or need to initiate a return, please contact our customer service team:
Phone: +263 123 456 789
Email: returns@fleetpride.co.zw
Our team is available Monday to Friday, 8:00 AM to 5:00 PM to assist you with any return inquiries.